Privacy Policy

At FASTENERS SERVICE & TORNEXPRESS, we value your privacy and are committed to protecting your personal information. This Privacy Notice describes how we collect, use, and protect the information you provide us through our website at [Your Website Address], including the use of our contact form and cookies.

1. Information We Collect Through the Contact Form

When you use our contact form, we may collect the following information:

Contact information: Your full name, email address, phone number (optional), and any other information you choose to include in the message field.

We do not collect payment information or sensitive data through this form.

2. How We Use Your Information (Contact Form)

The information you provide us through the contact form is used exclusively for the following purposes:

Responding to your inquiries: We’ll use your name and email address to communicate with you and respond to the questions or comments you’ve submitted.
Communication management: To follow up on your requests and ensure effective communication.

We do not use this information for unsolicited direct marketing purposes or share it with third parties for their own marketing purposes, unless you explicitly authorize us to do so.

3. Cookie Policy

Our website uses cookies and similar technologies to enhance your Browse experience. Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit our website.

What types of cookies do we use?

Strictly necessary (technical) cookies: These are essential for the basic functioning of our website. They allow you to navigate the site and use its features, such as accessing secure areas or staying logged in. Without these cookies, some parts of our site wouldn’t work correctly.
Performance/analytical cookies: These collect anonymous information about how visitors use our website (e.g., which pages are most visited, if errors are encountered). We use this information to better understand our users and improve the operation and content of our site. We might use third-party tools, like Google Analytics, for this purpose.
Functionality cookies: These allow the website to remember choices you make (such as your username, language, or the region you’re in) and provide enhanced, more personalized features.
Advertising/marketing cookies (if applicable): If we use advertising on our site in the future, these cookies might be used to deliver ads more relevant to you and your interests.

How can you manage cookies?

Most web browsers allow you to control cookies through their settings. You can set your browser to notify you before accepting cookies or to reject them entirely. Please note that if you disable strictly necessary cookies, some parts of our site may not function correctly.

You can find information on how to manage cookies in your browser at the following links (examples):

4. Who We Share Your Information With

Your personal information (both from the contact form and anonymous cookie data, if applicable) is not sold, rented, or traded with third parties. We may share your information in the following limited circumstances:

With service providers: If we use third-party services for managing our contact form, web analytics (like Google Analytics), or for sending emails. These providers will be contractually obligated to protect your information and to use it only for the specific purposes for which they were hired.
For legal obligations: When required by law, such as to comply with a subpoena, court order, or similar legal process.

5. Your Rights

You have certain rights regarding the personal information you provide us, which may include:

Access: Request a copy of the personal information we hold about you.
Rectification: Request the correction of any inaccurate or incomplete information.
Erasure/Deletion: Request the deletion of your personal information, subject to certain legal exceptions (e.g., if we need to retain a record of your inquiry for legal reasons).
Objection: Object to the processing of your personal information for certain purposes.

To exercise any of these rights, please contact us using the contact information provided at the end of this Notice.

6. Information Security

We implement reasonable administrative, technical, and physical security measures to protect the personal information you send us via the contact form and that collected through cookies against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can guarantee 100% security.

7. Links to Third-Party Websites

Our website may contain links to third-party websites not operated by us. We have no control over the content or privacy practices of these sites and assume no responsibility for them. We recommend that you review the privacy notices and cookie policies of each site you visit.

8. Changes to This Privacy Notice and Cookie Policy

We reserve the right to update or modify this Privacy Notice and Cookie Policy at any time. Any changes will be effective immediately upon their publication on our website. We recommend that you periodically review this Notice to stay informed about how we protect your information.

9. Contact

If you have any questions, concerns, or wish to exercise your rights related to this Privacy Notice and Cookie Policy, please contact us via:

Email: [Contact Email Address]
Postal Address: [Physical Address (optional)]

Date of last update: [July 8, 2025]